Latest from No Jitter
AWS Brings More AI Capabilities to Amazon Connect
October 17th, 2024 8:44 pm
By Zeus Kerravala
Amazon’s prowess in AI, not just in contact centers but in all things data, should give it a unique opportunity to deliver more AI, faster than a pure play that typically needs to partner in this area.
Perspective: Key Themes from an Emerging Event
October 17th, 2024 6:12 pm
By Blair Pleasant
This month’s Enterprise Connect AI show provided attendees with a look at vertical use cases, end user adoptions – and lessons on how to deploy AI in your own enterprise.
Generational Differences at Work Exist -- Except in AI Attitudes
October 17th, 2024 4:30 pm
By Lisa Schmeiser
While different cohorts claim to have different levels of trust in AI, when it comes to specific use cases, there were strikingly similar opinions no matter the generation.
No Jitter Midroll: AI Thrives on Good Data – Getting It Is the Hard Part
October 16th, 2024 7:22 pm
By Matt Vartabedian
Two surveys highlight the need for consistent, high-quality data in building reliable AI systems.
Zoomtopia 2024: From CCaaS to Customer Experience Platform
October 16th, 2024 1:37 pm
By Sheila McGee-Smith
Zoom now has 1,300 Zoom Contact Center customers, including one vocal BPO.
