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Key Takeaways from Zendesk’s AI Summit 2024

Zendesk recently hosted its exclusive AI Summit in New York City, an apply-to-attend event showcasing its latest in AI-powered customer service technology. Here’s our top takeaways from the event.

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Latest Published Research

Solve The Deep-Rooted Strategy Problem Affecting Marketing and Sales

Sustainable business success is built on strategic alignment, organizational design, and execution excellence. Many companies turn to Sales or Marketing adjustments when growth stalls, but these are often symptoms of a deeper strategy problem. Without a clearly defined corporate vision, a structured approach based on strategic execution goals, and alignment across departments, businesses risk declining relevance and related revenues. This research explores why execution fails, how to diagnose the root causes, and what leaders must do to transform strategy into sustainable growth.

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