Call Center Helper Latest News
Dialpad Acquires Surfboard to Boost WFM Capabilities
October 17th, 2024 1:10 pm
Dialpad has announced its acquisition of Surfboard, aiming to strengthen Dialpad’s offering by integrating Surfboard’s cloud-native WFM solution into its platform
Read Article →How Is Email Evolving and Becoming More Automated?
October 17th, 2024 10:00 am
Nicolas Marcoin at Odigo explores how AI is transforming email as a customer service channel, improving efficiency, classification, and response times. Email has long been a cornerstone of customer service communication. Popularised early in the rise of the internet, it […]
Read Article →6 Effective Strategies to Improve Customer Loyalty
October 17th, 2024 8:30 am
Celia Cerdeira at Talkdesk identifies and explains six effective contact centre strategies for improving customer loyalty. Customer loyalty is one of a company’s most valuable assets. Not only do loyal customers contribute to revenue growth, but they can also become […]
Read Article →Zoomtopia 2024 – A New Era of Contact Centre Excellence?
October 17th, 2024 7:00 am
Zoomtopia 2024 has come and gone! Across a host of sessions, Zoom's leadership provided insights into how the latest innovations drive the next phase of CX.
Read Article →Supercharge Productivity and Personalize Customer Journeys with Agent-Driven AI – Webinar
October 16th, 2024 5:45 pm
Date: 29 October 2024, 10:00 a.m. PT / 1:00 p.m. ET Location: Virtual Register Now Join Talkdesk as they explore our latest advanced AI-powered tools for next-gen automation and hyper-personalized customer experiences, as part of our third major release of […]
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