In a market where every brand is under scrutiny, showing genuine care for customers is a necessity, not a choice. It’s the cornerstone for building trust, nurturing long-term loyalty, and…
London, UK (October 31, 2023): Actionary Ltd, the unique advisory service provider for businesses leveraging industry insights to help make better investment decisions adds Brian Manusama to the team. Brian joins…
Loyalty management has moved on from the days of rewards and campaigns offered by your local supermarket. It’s now a fundamental component of a successful customer experience strategy for both…
Everyone has some form of feedback program in place. Most, however, are to put it politely “lacking in sophistication and provide little if any value”. I am perplexed that in…
Wouldn’t it be great if an agent with only 2 minutes left on their shift doesn’t get routed a complaint call that will likely take at least 5 minutes to resolve. Wouldn’t it be great if an agent whose recent evaluations show they are struggling with upsell calls doesn’t get routed a qualified lead only to fail again.
An overwhelming amount of research by multiple leading analyst companies means business leaders, especially software company leaders, find it hard to pick the right research to inform important strategic decisions.…
The global experience economy is projected to reach $12 trillion by 2028, up from $5.2 trillion in 2019. It’s time for your technology to realize this potential. In the last…
It’s the era of the Super CMO!
London, UK (September 1, 2023): Actionary Ltd, the unique advisory service provider for businesses leveraging industry insights to help make better investment decisions adds Jim Davies to the team. Jim Davies…
The dissolution of the front- and back- office divide, so anyone can be customer facing, is important for business success and better customer (and employee) experiences. However, no one is…