Navigating the Disruption: Balancing AI Integration and Workforce Engagement Management
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Summary
Workforce Engagement Management (WEM) is fundamental for managing employee productivity and satisfaction. WEM evolved from its predecessor, Workforce Optimization (WFO) and represented a shift in focus from purely operational efficiency to a more human-centered approach, emphasizing employee engagement and work-life balance. However, the advent of Artificial Intelligence (AI) is disrupting this model, posing new challenges and opportunities for the WEM market. Landscape confusion and competing value propositions will significantly complicate procurement decision making.
Actionary Take: Failure to balance AI benefit with WEM principles will harm employee satisfaction and productivity for the next three years.
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